All returns must be issued within 14 days of receipt of purchase. The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of SSO. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the SSO warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. SSO is not responsible for return shipping costs and fees, including international shipping. SSO does not pay for customs fees.
NO RETURNS ON SALE ITEMS, PROMOTIONS & DISCOUNTS.
After you've submitted your return request, please allow up to 2 business days for your request to be reviewed. You will then receive an e-mail from Shopify with next steps.
Return Request Form
SSO does not offer direct exchanges. If you would prefer a different size, please review our return policy + submit a return request. At your earliest convenience, place a new order for the size you wish to receive.